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Certay FAQs

Answers to Frequently Asked Questions as well as general guidelines for Certay IT certification products.

Products FAQ Questions about purchased products and general customer support.

What products certay have currently ?
What type of Testing Engines are used by certay ?
Do you provide explanations for all your Q&As ?
Does certay provide simulations/ labs in your products ?
Could your exams be printed (does certay provide exams in pdf format) ?
Can I pass an exam with certay Q&As only ?
My downloaded file is a .zipped file, how do I open it ?
What software do you recommend for unzipping ?
What are the requirements for the interactive testing engine ?
How do I install the Java Runtime Environment (JRE)?
Is your update free ?
Is it possible to extend the update period of an expired product ?
How often are your products updated ?
How do I know that there has been an update ?
How do I receive my updates ?
There has been an update but when I download I still got the old version. What should I do ?
What types of bundles does certay offer ?
Does Certay offer free sample for each product ?
What is the quality of certay products ?
How is the quality of the certay products achieved ?
I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do ?

Purchasing FAQs Answers to questions about the purchase process and how to retrieve your products.

What ways can I choose to pay for the order ?
What kind of credit card does certay accept?
Is my credit card information secure at your site and how secure is your site?
Does a third part can see your customers' information at your website?
How are the goods delivered?
How to make a purchase online?
Where to get my product after I have made a purchase?
How do I make a purchase if I do not have credit card?
Do I receive a receipt after I make the purchase?
Am trying to purchase your products, when I enter credit card information, it is rejected, what is that problem?
I have American Express, can I make a purchase?
If I buy now can I download it today or do I have to wait?
Is there an unlimited bundle price if I want to buy more than 3 exams?
I want to purchase two certay products, what is the currency does certay accept?
Is there a phone number for your sales department?
I can not find the exam I want on you website, does certay have it?

General FAQs Questions that don't fit into any of the other categories.

I have paid for my product successfully where should I download my product?
I have installed the exam on my home PC, could I still install it on my laptop?
Could I get an invoice for my order?
I have bought several exams from certay, and I want to buy another exam, could I get some premium?
What is the superiority of certay products compared with other vendors?
I am worried about not to pass the exam with your less questions than other vendors, and if I fail, could I get refund?
I find that the date on your website has changed, have the products been updated or not?
I find some questions are not correct and some are repeated, does that matter?
What is required if I want to run your exam on my PC?
What is the passing rate for those who purchase your products to prepare their exams? Besides your questions and answers what else materials do you recommend to your customers for their exams?
I don’t have internet connection how can I use your products?
If I have purchased your products in the past, now I notice that there is a new version of that exam on certay website. Can I update my exams also to the latest version?
I can’t login the user center, it shows that the user name or the password are not correct / I forget my password and can’t login. What should I do?
How long will I take to prepare the exam with certay products?