Guarantee Policy
Certay provides the most competitive quality of all exams for the customers, we guarantee your success at your first attempt with only our products, if somehow you fail the exam at the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your claim, ABSOLUTELY FREE!
Refund Policy
Refund claim must be submitted within 90 days by email to support@certay.com from the purchase date (purchase date is inclusive).
If you took the test at VUE, you must send us the Registration Name and related E-mail address. This is required to validate result.
If you took the test at Prometric, then you must send us the Testing ID and the Registration Name. The refund claim includes the following essential information:
Order Number:
Purchase Date:
Order Description (Exam Code):
Last 4 digits of Credit Card (if pay by paypal, then do provide the related E-mail for the paypal account )
Candidate ID/Testing ID for VUE/ Prometric Testing Center
Score/ result sheet must indicate the same name of customer and with PDF format.
Note:
The money-back-guarantee is not applicable on following cases:
Wrong purchase. (Certay.com is free from the duty of wrong purchase; the customer must confirm they choose the correct exam)
Free exam (No matter failed or Wrong choice)
Expired order. (Out of 90days from the purchase date)
Upgrading exam
Certay.com will arrange the refund within 7 days after receiving all of the details!
Give it a try and you will lose nothing!
There is ABSOLUTELY NO RISK!